about us

About Us
Custom Maid has been providing industry-leading home cleaning and office cleaning services to the Buffalo, New York area for over 25 years.

The company was founded by Colleen Gasbarro out of the belief that more could be provided in a cleaning service; particularly with quality, reliability and integrity – The three main principles of Custom Maid.

What sets us apart is simple; we're a locally-owned, non-franchise providing the highest-level of individualized service ensuring that exact needs are met.


What does that mean for you?
As a family owned and operated company, we offer a consistent product with a strong core team making us thorough and responsive.

Each client is appointed their own "Custom Maid" whose goal is to build a strong relationship from the very beginning, learning and understanding specific needs and tailoring our services accordingly. As the team leader, your Custom Maid attends and monitors each cleaning to guarantee overall quality and accuracy.

our vision


To Provide A Better Overall Cleaning Experience

On the surface this sounds easy, but it took time to perfect our craft. Let us show you what makes us stand out from the competition.


To Ensure Quality, Reliability, and Integrity

We've all experienced inconsistencies with franchise businesses. That's what makes Custom Maid different. Our family-owned and operated company has built a stellar reputation as the premier provider of cleaning service to the Western, NY area.


To Deliver Unparalleled Individualized Service

It's in the name…Custom Maid leads the way by assigning each client their own Custom Maid whose goal is to build a strong relationship and tailor our services to meet exact needs.

What's More...

Cleaning Diploma Program

Custom Maid Cleaning Diploma Program


All Custom Maid employees are held to the highest standards and are trained and qualified through our Cleaning Diploma Program.

Green Cleaning Program

Custom Maid's Green Cleaning Program


Custom Maid understands the importance of giving you the choice to use green products in your home. Ask us today about our Green Cleaning Program.


We’re confident that you'll love the way your home looks or we will re-clean it for free.
It's our Spotless Guarantee!

Whether your needs are weekly, bi-weekly, monthly, occasional, move-in/move out, Custom Maid has you covered.