About Us

Who We Are

Custom Maid has been providing industry-leading home cleaning and office cleaning services to the Buffalo, New York area for over 30 years.

The company was founded by Colleen Gasbarro on the belief that more can be provided from a cleaning service; particularly, with quality, reliability, and integrity - The core values of Custom Maid.

What sets us apart is simple; we're a locally owned, non-franchise company providing the highest level of individualized service ensuring that we meet our client's exact needs. Learn more about our mission, code of ethics, and core values.


What Does That Mean for You?

As a family-owned and operated company, we offer a consistent service with a strong core team making us thorough and responsive.

Each client is appointed their own "Custom Maid" whose goal is to build a strong relationship from the very beginning, learning and understanding specific needs and tailoring our services accordingly. As the team leader, your Custom Maid attends and monitors each cleaning to guarantee overall quality and accuracy.

Our Vision

1. To provide a better overall cleaning experience.

On the surface, this sounds easy, but it took time to perfect our craft. Let us show you what makes us stand out from the competition.

2. To ensure quality, reliability, & integrity.

We've all experienced inconsistencies with franchise businesses. That's what makes Custom Maid different. Our family-owned and operated company has built a stellar reputation as the premier provider of cleaning services to the Western New York area.

3. To deliver unparalleled service that's second to none.

It's in the name…Custom Maid leads the way by assigning each client their own Custom Maid whose goal is to build a strong relationship and tailor our services to meet exact needs.

What's More...

Cleaning Diploma Program

All Custom Maid cleaners are held to the highest standards and are trained and qualified through our Cleaning Diploma Program.

Green Cleaning Program

Custom Maid understands the importance of giving you the choice to use green products on your home or facility. Ask us today about our Green Cleaning Program.

We're confident that you'll love the way your home or facility looks or we'll re-clean it for free.
It's our Spotless Guarantee!

Whether your needs are weekly, bi-weekly, monthly, occasional, move-in/move out, Custom Maid has you covered.